Refund & Cancellation Policy

Refund & Cancellation Policy This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy: - Cancellations will only be considered if the request is made within 7 days of placing the order/booking. However, cancellation requests may not be entertained if the service has already commenced or the check-in date is near. - In case of any refunds approved by FIREFLY RESORT, it will take 7 days for the refund to be processed to you, to the original payment method. - For advance payments made towards confirming a room reservation, the applicable refund will be processed based on the cancellation timeline communicated at the time of booking. - In case of complaints regarding the service, please report to our customer service team within 7 days. The customer service team, after looking into your complaint, will take an appropriate decision. For any cancellation or refund request, please contact us with your booking reference. Contact: FIREFLY RESORT, Koodapatti Road, Kottathara, Palakkad, Kerala 678581. Email: info@fireflyresort.in. Phone: 9976469996.